Refund and Return Policy

At Smoke Signals Shop, ensuring your satisfaction with every purchase is our priority. Should you have any concerns regarding your order, we invite you to review our comprehensive refund and return policy outlined below.

1. Refund Policy

Our return policy extends for a duration of 30 days from the date of your purchase. Regrettably, we are unable to facilitate a refund or exchange if it’s past 30 days. For a return to be eligible, the item must remain unused and in its original condition, retaining the original packaging.

Kindly refrain from sending your purchase back to the manufacturer.

2. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@smokesignal.us. Please allow up to 48hrs for our team to respond back.

3. Shipping

You will be responsible for paying for shipping costs for returning or exchanging your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. This is the only way we can guarantee that we received your returned item.

4. Contact Information

If you have any questions about our refund and returns policy, please contact us at info@smokesignal.us. Please allow up to 48hrs for our team to respond back.